Frequently asked questions
Working Together
Can you work with our existing brand guidelines?
Absolutely. We work with your brand standards to ensure perfect alignment with your visual identity and quality expectations.
What file formats do you need for logos?
Vector files (.ai, .eps, .pdf) work best for clean reproduction. We can work with high-resolution .png files if vector formats aren't available.
Do you provide digital mock-ups to visualize the concept?
Yes, I will provide initial product mock-ups to get the project off to a good start from the outset.
Can we see samples before placing a large order?
Yes, we can provide samples or pre-production prototypes for most projects. Sample costs are often credited toward your final order.
What's your satisfaction guarantee?
We stand behind our craftsmanship. If you're not completely satisfied with the quality, we'll work with you to make it right.
Production & Delivery
Do you offer rush production?
Yes, rush orders are available for most products with 2-3 week turnaround. Additional fees apply, and availability depends on current production schedule.
Do you handle shipping and fulfillment?
We can ship to a single location or coordinate multi-location fulfillment. International shipping is available for most products.
Orders & Pricing
What are your minimum order quantities?
- Most leather goods: 25–50 pieces
- Canvas products: 50–100 pieces
- Custom design projects: Varies by complexity
- Lower minimums available for premium executive gifts
How long does production take?
- Standard projects: 4–6 weeks from approval
- Rush orders: 2–3 weeks (additional fees apply)
- Complex custom designs: 6–8 weeks
- Note: Holiday and peak seasons may require extended timelines
What should I expect for pricing?
- Corporate gifts: $25–$150+ per piece
- Custom design projects: Quoted individually
- Setup fees: Typically $100–$300 depending on customization
- Final pricing depends on quantity, materials, and customization level